Last Updated on: 29th June 2023, 02:42 pm
In one rare case, Careem customers were charged an additional several thousand for a single trip today when a technical malfunction occurred in the system.
The main reason for the additional fee is said to be a system error that incorrectly charged Pakistani customers with dirhams, dollars, and other foreign currencies.
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For example when a customer should pay Rs. 1,500 for one trip, the Careem system will charge you Dhs. 1,500, that’s around Rs. 62,000.
When approached, Careem confirmed the problem, saying that a technical error was causing the hiccups.
According to officials, the excess fees will be reimbursed to customers in a timely manner.
JUST IN: Careem has charged massive amounts to multiple users in random global currencies because of some malfunction. I was charged about one lac Pakistani rupees ($660) for two rides! 1/3 pic.twitter.com/WLhCYux1K6
— Faseeh Mangi (@FaseehMangi) May 14, 2021
It should also be noted that customers have been charged an exchange rate fee of 3.5%, which is generally the case when a Pakistani card is charged for an international currency.
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It should be mentioned here that credit card refunds in Pakistan can take weeks.
